Canada’s hospitality industry is undergoing a tech-driven transformation—and TD is helping to lead the charge.
In an exclusive interview with Fintech.ca, Alex Morley, SVP of Business Banking at TD, discusses the bank’s recent collaboration with TouchBistro, a Canadian restaurant management platform. Together, they’re delivering an integrated point-of-sale and payments experience designed to streamline operations, enhance customer service, and help restaurant owners scale more effectively.
Morley breaks down how the partnership improves everything from table-side payments to business insights—and why now is the right time for restaurants to rethink their tech stack.
What are the main advantages for Canadian restaurant owners who integrate TD’s payment solutions with TouchBistro’s POS system?
AM: The collaboration between TD and TouchBistro enables restaurant owners to consolidate management and payment services into one easy-to-use platform. This integrated system makes it possible for restaurant owners to streamline operations by managing orders, reservations, staffing, floor plans and bill reconciliation in one place, providing efficiency and convenience that allows owners to maintain their focus on customer service.
TouchBistro’s 2025 Canadian Diner Trends Report found that 81 percent of patrons prefer a server bring a handheld payment terminal to the table. How does TD’s collaboration with TouchBistro make payment solutions more favourable for diners by addressing this preference?
AM: TD’s collaboration with TouchBistro gives restaurants access to fast, secure payment solutions that align with diner preferences. With most Canadians preferring to pay by card and use handheld terminals, the integrated system allows staff to bring payments right to the table, speeding up service, reducing errors, and creating a smoother guest experience.
How does TD plan to support restaurant owners who adopt this integrated POS system? Are restaurant owners being shown how to maximize their use of this integrated POS system? What trainings or ongoing support measures are in place?
AM: I understand from TouchBistro that each new TouchBistro customer is paired with a dedicated onboarding specialist who works closely with them to configure the POS system to fit their restaurant’s unique needs. This would include menu input, personalized setup guidance, and staff training to ensure a smooth launch. It is my understanding that TouchBistro also provides ongoing support through 24/7 customer service, on-demand resources, and access to in-house experts helping restaurant operators continue to get the most out of their integrated system.
What sort of security measures are in place to ensure that payment data is secure and reliable?
AM: TDMS payments terminals adhere to the standards set out by the Payment Card Industry Security Standards Council (PCI SSC). TDMS Payment terminals are compliant with the PCI PIN Transaction Security standard (PCI PTS) which enables merchants to achieve compliance with the Payment Card Industry Data Security Standard (PCI DSS). PCI PTS and DSS compliance help businesses protect their customers’ card data by ensuring the correct configuration of security controls, such as encrypting card information, managing firewalls, updating anti-virus software and assigning unique IDs to each person with computer access.
How does the TD and TouchBistro integration support restaurant owners looking to expand their businesses, either by scaling operations or opening new locations?
AM: The aim is for merchants to be able to leverage TouchBistro’s integrated system to improve efficiencies and generate business insights which are both important for restaurant owners looking to expand their operations and for those looking to better understand their current operations. By streamlining efficiencies and providing operational insights, TD’s collaboration with TouchBistro allows owners to make informed decisions on how best to strategically scale their businesses and position themselves to succeed.
Are there potential cost savings for restaurant owners who switch to this integrated system compared to those who use separate systems for management and payments?
AM: By reducing operational complexities and consolidating restaurant management and payments in one platform, TouchBistro and TD Merchant Solutions help increase restaurant efficiency that may ultimately reflect in cost savings.
Can this integrated system be customized to fit restaurant owners’ unique needs?
AM: TouchBistro is integrated with TD Merchant Solution’s Desk and Move 5000 devices both in Pay At The Table and Semi Integrated mode, making it easy to support the needs of restaurants of all sizes. I understand from TouchBistro that their POS offers a flexible pricing model designed to meet the unique needs and budgets of restaurants. The team works closely with each restaurant operator to prepare a customized software and hardware package tailored to their specific workflows, goals, and operational requirements.
How can this integrated POS system benefit restaurant owners and add to their competitive advantage?
AM: In an industry often impacted by several external factors, such as economic shifts, seasonality and changing consumer preferences, TD’s collaboration with TouchBistro provides tools for resiliency, allowing merchants to improve efficiencies, access valuable business performance insights about their business, ensure that payment data is secure and provide a pleasant customer experience. This collaboration also helps TD customers adapt to changes by creating efficiencies that allow business owners to focus on growth while staying aligned with their expansion.
Learn more about the TD-integrated payment solution with TouchBistro here.
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