TD Bank Group has launched a new chatbot integrated into the bank’s mobile app that empowers customers with in-the-moment personal spending insights and helps them make everyday transactions.
Clari provides a personalized experience for customers by leveraging Kasisto’s leading Conversational Artificial Intelligence (AI) platform, KAI Consumer Banking.
Clari empowers customers with insights into their spending by using AI combined with customers’ own TD account and transaction data. Clari provides quick, conversational answers to questions such as when your next TD credit card payment is due or how much you spent at your favourite retailer last month.
“Customer expectations are constantly evolving, and we believe AI is key to creating exceptional, personalized experiences and adding real value to our customers across our digital properties,” says Rizwan Khalfan, TD’s Chief Digital and Payments Officer.
“TD’s investment in Conversational AI is part of our strategy to empower customers with deeper insights into their financial decisions as they make everyday purchases or prepare for big life moments.”
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