As the shift to digital commerce has accelerated over the past few years, Moneris continues to identify and invest in value-added services to offer to Canadian business owners.
One of those investments was UEAT, a provider of innovative online ordering solutions for restaurateurs.
While the companies relationship originally started as a partnership where Moneris was the preferred payment processor for UEAT’s customers in Canada, the payments leader doubled down and acquired UEAT in 2021.
Already familiar with UEAT, the acquisition was a natural fit and evolution of the ongoing relationship.
By combining Moneris’ suite of digital offerings with UEAT’s online ordering solutions, restaurateurs are able to easily engage in omni-channel ordering and sales, optimize capacity, access customer data, address the current labour shortage, and increase the overall lifetime value of repeat customers.
“The food service industry has changed dramatically over the past few years. Omni-channel ordering and sales is a must have feature for these businesses and Moneris’ acquisition of UEAT furthers our commitment to delivering innovative, digital-first solutions to our merchants,” said Angela Brown, President and CEO, Moneris.
“We’re excited to welcome UEAT to the Moneris family and work with them to deliver market-leading solutions for restaurateurs across Canada and globally.”
That work is paying off with the launch of a new self-serve kiosk rental service, the Moneris Kiosk powered by UEAT.
As a rental service it provides a faster and more affordable roll-out option for restaurants. The technology integrates Moneris’ payment technology and field services and UEAT’s world-class ordering service.
The kiosk provides restaurants an efficient new option for having orders placed, reducing lines and wait times, increasing order accuracy and helping staff focus on getting orders out and on customer service.
“We are proud to launch a new generation of self-ordering kiosks to Canada and to make them affordable even for independent restaurants with our unique rental program,” Martin Lafrance, President of UEAT, told QSR Magazine.
“By eliminating the important upfront investment typically required, we can help restaurants deploy on-site self-ordering solutions faster to be better equipped to address staffing challenges.”
Stationed across franchise locations for less than $9 per day, UEAT’s kiosks eliminate the need for permanent cashiers.
They don’t necessarily replace staff, though—the kiosks help reroute staff to value-added tasks, personalizing the customer experience and taking the pressure off of understaffed restaurants trying to onboard and train employees.
During off-peak periods, having permanent cashiers may not be optimal. Kiosks can allow managers to assign already limited staff to other more productive tasks.
“One of our customers from British Columbia now operates his restaurant with five kiosks and processes over 75,000 orders per year just on kiosks, with no cashiers. Over the years, his average ticket value increased by over 60 percent,” says Lafrance.