Dye & Durham has announced the launch of an automated error correction feature within its CANACT BillPay platform, a first-of-its-kind advancement that addresses persistent inefficiencies in Canada’s bill payment infrastructure.
The innovation responds directly to a key recommendation from the Payments Canada task force on modernization and is set to significantly improve the payment experience for millions of Canadian users.
Used by over 20 million retail and corporate users, CANACT BillPay connects leading financial institutions to more than 15,000 national billers. The new feature allows institutions and billers to automate and streamline the error correction process, reducing resolution times from weeks to days while improving transparency and regulatory compliance.
“This is a major step forward in modernizing Canada’s bill payment infrastructure,” said Yves Denomme, CEO of Dye & Durham Financial Solutions. “By eliminating manual bottlenecks and improving transparency, our automated error correction tool empowers financial institutions and billers to deliver faster, more secure, and more reliable payment experiences to their customers.”
Until now, error correction relied heavily on phone calls, emails, and faxes — resulting in long delays, higher costs, and poor visibility. Dye & Durham’s solution digitizes this process, enabling financial institutions to initiate returns and traces directly within their online systems while enhancing security and auditability.
Dye & Durham will highlight the innovation during a panel discussion at the 2025 Payments Canada SUMMIT in Toronto on May 7th.
Titled Modernizing Canada’s Bill Payment Ecosystem, the session will bring together experts from Dye & Durham Financial Services, financial institutions, and technology providers to explore how automation and real-time data are reducing friction, lowering operational costs, and improving the customer experience.
Panelists will examine the evolution of bill payments in Canada and share strategic insights into how industry collaboration can create a seamless, transparent, and resilient payment ecosystem.
The company’s latest advancement underscores its commitment to driving efficiency and innovation in Canada’s financial services sector at a time of rapid digital transformation.
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